How billing works
VoiceSuites charges for numbers and for calls, not for seats. Office users, teams and menus are unlimited.
What you pay for
Section titled “What you pay for”| Item | Price | Notes |
|---|---|---|
| Building and testing | Free | Test numbers cost nothing. No credit card needed. |
| Business line | $20/month | Your main number with menus, teams and routing. Adds $20 to your monthly calling allowance. |
| Direct line | $10/month | An extra number for a person or purpose. Adds $10 to your monthly calling allowance. |
| Remote user | $5/month each | For people working outside your office. Covers their emergency (911) address. |
| Call recording | from 0.2¢/min | Optional. See Call recording. |
Call rates:
| Call type | Rate |
|---|---|
| Incoming calls | 1¢/min |
| Outgoing calls to the US | 2¢/min |
| Website calls | 0.5¢/min |
The monthly calling allowance
Section titled “The monthly calling allowance”Each number you pay for adds its price in calls to a shared monthly allowance: $20 for each business line and $10 for each direct line.
In the portal’s top bar this shows as Included.
- Every call, on any number, uses the allowance first. That includes incoming, outgoing and website calls.
- When the allowance is used up, calls are paid from your prepaid balance.
- Unused allowance resets at the start of each month.
Your prepaid balance
Section titled “Your prepaid balance”Your balance, shown as Wallet in the portal, is money you’ve added to your account to pay for calls beyond the allowance. It never expires, and you can top it up at any time.
Free credit
Section titled “Free credit”- Welcome credit. When you finish setup, VoiceSuites adds $2 of calling credit to your balance. That’s about 200 minutes of incoming calls or 400 minutes of website calls.
- Business verification. A one-time $5 verification confirms your business is real. The full $5 is credited back to your balance.
Example
Section titled “Example”A 10-person office with one business line and 2 remote users, taking 1,500 incoming minutes, making 500 outgoing minutes to the US and receiving 300 minutes of website calls in a month:
| Business line | $20.00 |
| 2 remote users | $10.00 |
| Calls (1,500 × 1¢ + 500 × 2¢ + 300 × 0.5¢) | $26.50 |
| Monthly allowance from the business line | −$20.00 |
| Total | $36.50 |