Desktop app
The desktop app puts the phone, your customers and your team in one window.
Install and sign in
Section titled “Install and sign in”- Sign in to the VoiceSuites portal and open Downloads.
- Download the app for Mac or Windows and install it.
- Open the app. On Sign in to your workspace, choose one of:
- Continue with Google. Your browser opens so you can sign in, then you’re returned to the app.
- Or continue with email. Type your email address, then enter the 8-digit code we send you.
- If you belong to more than one VoiceSuites account, pick one from the sidebar. You can switch at any time.
The app updates itself. When a new version is installed you’ll see New Version Installed.
Set up your microphone and speaker
Section titled “Set up your microphone and speaker”Open Settings and go to Audio. Pick your microphone and speaker (a headset is best) and adjust each volume. Under Ringtone you can choose and preview a ringtone.
Go online for your teams
Section titled “Go online for your teams”The status bar at the bottom shows Phone connected when the app is ready to take calls. Open Availability to sign in to or out of each team you answer for. When you’re signed out of a team, its calls won’t ring you, but your direct calls still do.
Choose your caller ID
Section titled “Choose your caller ID”Under Caller ID for outbound calls, choose which of your company’s numbers customers see when you call them. You can change it for a single call too.
Useful settings
Section titled “Useful settings”| Setting | What it does |
|---|---|
| Appearance | Light or dark theme, and Always on top. |
| Auto-Answer | Answers incoming calls automatically after a delay you choose. Handy with a headset. |
| My call link | Your personal Call Link, if your admin has set one up. |