Subscriptions and payments

In the portal, Billing has these sections:

Section	What’s there
Subscriptions	Your business lines, direct lines and remote users, each billed monthly.
Payments	Your cards and the payments you’ve made.
Charges	Every charge to your allowance and balance: calls, recordings and fees.

Adding or removing lines

When you add a line partway through the month, your allowance for the current month goes up by the matching share of its price. Each renewal resets the allowance to the full amount for all your lines.

If a subscription payment fails

We’ll email you, and the subscription is marked past due for a grace period. During that time you can still receive calls as long as your balance is above zero. Update your card under Billing → Payments to keep your number. If payment isn’t made by the end of the grace period, the subscription is canceled and its number is released.