Announcements
When normal operations change, add an announcement where it makes sense in the call flow. Your menus and routing stay as they are.
Where it plays
Section titled “Where it plays”- Before the Company Menu, for every caller.
- On one affected team line only.
- To people waiting in a queue.
- Only after hours.
When it plays
Section titled “When it plays”Activate an announcement now, schedule it for later, or let it expire on its own, so callers never hear an update after it stops being true.
Each language gets its own approved announcement.
Examples
Section titled “Examples”- Closed today because of severe weather.
- Staffing changes or longer wait times.
- A service interruption your team is already working on.