Call Links
A Call Link is a web address that starts a browser call when someone opens it. Put it anywhere you’d put a phone number: your email signature, invoices, appointment reminders or social profiles.
Kinds of Call Links
Section titled “Kinds of Call Links”| Link | Rings | Looks like |
|---|---|---|
| Team Call Link | A team line’s queue, the same as a phone call to that team. | calls.voicesuites.com/c/… |
| Personal Call Link | One person’s direct line. Unanswered calls go to their voicemail. | calls.voicesuites.com/u/… |
Create a team Call Link
Section titled “Create a team Call Link”In the portal, open the team line and go to Inbound Flow. Select the queue, open Caller experience and go to Web Call Links. Choose Add link and give it a name for where you’ll use it, such as “Email signature”.
Your personal Call Link
Section titled “Your personal Call Link”Your account admin sets these up. In the desktop app, go to Settings → My call link to see and copy yours.
Manage a link
Section titled “Manage a link”- Turn it off to pause it. Anyone opening it sees This call link is turned off.
- Regenerate URL to get a new address. The old address stops working everywhere.
- Delete it when you no longer need it.