Frequently asked questions
Do users cost extra?
Section titled “Do users cost extra?”Office users are free and unlimited. People working remotely are $5/month each, because each needs their own emergency (911) address.
What does testing cost?
Section titled “What does testing cost?”Nothing. Test numbers are free, and you don’t need a credit card to build and test.
Why is there a $5 verification fee?
Section titled “Why is there a $5 verification fee?”It confirms your business is real before outgoing calls are turned on. The full $5 is credited back to your balance.
What’s the difference between a business line and a direct line?
Section titled “What’s the difference between a business line and a direct line?”A business line is your main number with menus, teams and routing, and adds $20 to your monthly calling allowance. A direct line is an extra number that rings one person or purpose and adds $10.
How does the allowance work with several numbers?
Section titled “How does the allowance work with several numbers?”Each number adds its price to a shared monthly allowance. Any call, on any number, uses it first. What’s left resets at the end of the month. See How billing works.
What happens if my balance runs out?
Section titled “What happens if my balance runs out?”New outgoing calls pause until you top up or your allowance renews. Calls in progress are never cut off. See Top up your balance.
Can I bring my existing number?
Section titled “Can I bring my existing number?”Yes, at no extra cost. It usually takes 1–3 weeks, and you use a temporary number in the meantime. See Go live.
Do you support Canada?
Section titled “Do you support Canada?”Not yet. VoiceSuites is launching in the US first, and Canada is coming soon.
How long are call recordings kept?
Section titled “How long are call recordings kept?”You choose 90 days, 1 year or 2 years. See Call recording.
Can one person answer for several teams?
Section titled “Can one person answer for several teams?”Yes. Put the same person on Sales, Support and Billing at once. As you grow, move people between teams without rebuilding anything.